We take every precaution to ensure that the products we deliver are of the highest quality, but if you receive a product that is different from the one you ordered,
If the product is damaged or has a quality problem, we will exchange it for the same product.

If the same product is not available, we will provide a refund.

Returns and exchanges cannot be accepted in the following cases:

1. Products purchased outside the TOMORI official website (other e-commerce malls, retail stores, etc.)
2. If the product has already been used
3. Product exchange due to customer convenience (different from what was expected, wrong order, etc.)
4. If more than 7 days have passed since the product arrived
5. If you have lost your delivery note
6. If the product is returned to us for any reason, such as refusal to receive due to customer convenience, incorrect address entered by the customer, or expiration of storage period.
7. Orders that have caused problems (damage, loss) when placed through a third party such as a forwarding service company
8. Returns due to delayed delivery

Please contact us at info@tomori88.jp to request a return or exchange.

We will contact you within 4 business days to inform you of the return/exchange procedure.
After confirming the details of your return/exchange request, we will ship the replacement item as soon as it is ready.
There is no need to return the defective product, so we ask that you dispose of it.

We will only cover the cost if the product is different from the one you ordered, or if there is a quality problem such as damage to the product.